If you were to go to a restaurant to be greeted by a rude waiter, it is highly unlikely that you would go back. Eventually, the restaurant would go out of business because it did not deliver the level of service you expected. Why isn't the same principle true in the practice of law?
The fact that we are attorneys does not mean that we are entitled to be rude to our clients and/or potential clients. If we intend to stay in business, we must deliver the legal services that our clients expect but also deliver the kindness and professionalism that our clients expect.
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